Frequently Asked Questions

Purchasing/Renewing Energy News Bulletin | My online account | Adding online users | Change account information | Account and payment issues | Corporate Subscriptions Management | Browser support

The merge of Energy News Bulletin and Energy News Premium

Q: How will the new website affect my existing subscription?

A: If you are an Energy News Premium subscriber, your membership status, access level and credentials hasn't changed.

If you are an Energy News Standard subscriber, your membership status and access level has been changed allowing you to access all website content including premium with your existing logins.

If you are experiencing difficulties accessing the new website, please contact customer service on +61 (08) 6263 9100 or email us at quoting your company name or order number

Q: How do I log into the new website?


  • Visit 'Login' in the top right hand corner on the screen.
  • Your credentials haven't changed
  • Enter your username and password. Your username is your email address.
  • If you have forgotten your password, click on the forgotten password link and follow the resetting instructions.
  • If you would like to save your logins for future access, simply check the 'remember me' box.   


Purchasing/Renewing a Energy News Bulletin subscription


Q: I would like to subscribe to Energy News Bulletin

A: To subscribe to Energy News Bulletin, you can either;

You will be sent an order confirmation after completing your online purchase. If you specifically require a pro-forma invoice, please request this from customer service.

Q: I would like to renew my Energy News BulletinNews subscription

A: Contact the subscriptions department on + 61 (08) 6263 9100 or email quoting your subscriber number and account name.

Q: I was an Energy News Standard subscriber. I would like to renew my Energy News Bulletin subscription

A: December 2016, Energy News Standard and Energy News Premium have been merged into one site delivering the complete coverage of the energy sector. The available renewal packages can be found at

The quickest way to renew your subscription is online through the email renewal reminders you would have received in your inbox close to your renewal date.

Alternatively, you can renew directly from our subscription page at

Should you prefer to renew over the phone, please contact the subscriptions department on + 61 (08) 6263 9100 or email quoting your company name or order number.


My online account


Q: I cannot login to my account or have forgotten my login details.

A: Your username is your email address. If you have forgotten your password you can easily reset your password by clicking the forgotten password link on the login page. If you are still having difficulties contact the subscriptions department on + 61 (08) 6263 9100 or email

Adding online users


Q: I would like to add online users to my Energy News Bulletin subscription account

A: If you are Corporate Self Service administrator, you can add or remove members through Corporate Self Service Portal. If you are a new subscriber or if you haven't received instructions on how to access the Corporate Self Service Portal, please contact the Subscriptions Department on +61 (08) 6263 9100 or email If you have purchased a single user subscription and would like to find out information or make changes to your subscription to Energy News Bulletin, to upgrade or make any changes to your existing account, contact the Subscriptions Department on +61 (08) 6263 9100 or email

Q: I would like to join my organisation's subscription

A: To request an online user licence from an existing multi-user subscription package please email or contact the member manager from your organisation.

Change account information


Q: I would like to change my billing or delivery address

A: To change your delivery, billing address or any of your contact details, you can easily do so from the Corporate Self Service Portal. Please contact the contact the member manager from your organisation or if you need further assistance, please email quoting your subscription reference number with the details that need to be updated.

Account and payment issues


Q: I would like to check my subscription account payment and fulfillment status.

A: Contact the subscriptions department on +61 (08) 6263 9100 or email quoting your subscription reference number.

Corporate Subscriptions Management


Q: I would like to manage corporate subscriptions

A: Log in to the URL provided per product order

  • Example address:*********/Account/Login/
  • Replace the asterisks with your company URN that would of been provided in the initial welcome letter.
  • Confirm that the top left hand side displays the company NAME and the top right hand side displays your product. (ex EnergyNews)
  • Sign in using the same username and password that you use to login to the product website, or as provided.
  • ***If you have lost or forgotten your password please use the forgotten your password
  • Once signed in, you will have the Member manager name displayed under the Company Name on the top left hand side.
  • This is your DASHBOARD tab and provides a quick snapshot report of the product order and may include previously completed orders.
  • Click on MANAGE ORDERS link to enter the current order.
  • This is the ORDER SUMMARY tab


  • Directly under the order name, in the PARTIES AVAILABLE section;
  • To the right there is a drop down menu, entitled ADD NEW PARTIES , with the following options:
  • Search for an existing party - to search for a previously created person that has been associated with the order / company
  • Add an individual party - allocate a person attached to the company to the order
  • Bulk upload a list of parties - to do this via an excel sheet with a columns entitled;
  • As per example:

You can only UPLOAD Microsoft Excel files with the following column headers:

  1. Column 1 = First name
  2. Column 2 = Surname
  3. Column 3 = Email address

Please check that email addresses are unique and valid and that you have permission to use them before uploading. If the upload file has multiple instances of the same email address, only the first one will be loaded. corp-subs-example

  • When a party is allocated it lists that party under the PRODUCT DETAILS section at the ORDER SUMMARY tab
  • When party is allocated you must select 1 and the PARTIES INVITED number remains unchanged until that party activates their credentials from the email you send them via the option during their addition to the order.


  • ***Here under PRODUCT DETAILS / ALLOCATED - the number of recipients that have been added to the order / provided credentials / activated them will be listed here
  • Click on the *parties link
  • This is the SEARCH RESULTS tab
  • Listed are the recipients -  you can click on the person and it will open their user profile in;
  • The PARTY DETAILS tab - here you can CANCEL PRODUCT from the user profile and completely remove from the recipients list by clicking the REMOVE PARTY link with the RUBBISH BIN

Browser support

If you are using Internet Explorer, Mozilla Firefox or Google Chrome and are experiencing any issues, please check to ensure you are using the latest version of the browser.

Microsoft has announced that from 12 January 2016, only the most current version of Internet Explorer available will receive technical support and security updates (this is for Windows 7, Windows 8.1 and Windows 10) which could affect your usage of websites. If you have any queries, please drop us an email here;

Download the latest version of Internet Explorer

Download the latest version of Mozilla Firefox

Download the latest version of Google Chrome

  If our frequently asked questions above have not answered your subscription query, please contact the subscription team on + 61 (08) 6263 9190 or email



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