A NEW survey from market research firm Roy Morgan shows that customer satisfaction with electricity providers is has fallen over the last year and now stands at 56.6% compared with 60.4% in May last year.
New survey finds customer satisfaction has slipped 17% since 2009
Net Promoter Score - a metric that ranges from -100 to 100 - stands at a "very low" -47.6. The results show that 2.1 million customers are "considering" changing providers in the coming year. ...
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